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Swagelok Manchester

Your Authorised Swagelok Sales and Service Centre

Customer Charter Reports

Swagelok Manchester 2018 Customer Charter

Reporting on our promises

On an annual basis we publish a report on our progress against the promises outlined within our Customer Charter. This honest and open report highlights our performance and provides insight to those areas where customers tell us we need to work harder.

We conduct quarterly customer satisfaction surveys as a way of gaining customer feedback with the aim of continually evolving and improving our service offering.

If you would like to take part in our next customer satisfaction survey please email

To view the 10 promises we are committed to achieving in 2018 and review our progress across 2017 download our Customer Charter, or request a copy from

Follow the links below to open and download previous copies of our Customer Charter and Charter Reports: